Frequently Asked Questions

Everything you need to know before you drive away in your exact SUV. Can't find your answer? Call us at (877) 773-6878.

Your Choice U-Drive No Game No Gimmick

1Exact Brand, Model & Color

Do I really get the exact SUV I reserve?

Yes. That's the whole point of RRR. Most rental companies promise a car class "or similar." We reserve the exact brand, exact model and exact color you choose. No game, no gimmick.

Which brands and models do you offer?

Our fleet focuses on luxury SUVs from Range Rover, Infiniti, Mercedes-Benz and Cadillac. You can see the current models for each brand on the Reservation page.

What if my chosen SUV isn't available on my dates?

We confirm availability before we take any payment. If your exact choice isn't free, we'll call you with the closest options and you decide. We never swap your vehicle without asking.

Can I request a specific model year or trim?

Yes. Add it under "Special requests" on the reservation form and we'll match it whenever we can.

2Renter Requirements

How old do I need to be to rent?

The standard minimum age is 25. Drivers aged 21–24 may rent selected models, and a young-driver fee may apply.

What documents do I need at pick-up?
  • A valid driver's license in the renter's name
  • A major credit card in the renter's name
  • Proof of full-coverage auto insurance

International renters also need a passport and, where required, an International Driving Permit.

Do I need my own insurance?

We ask for proof of full-coverage insurance that extends to rental vehicles. If your policy doesn't cover rentals, ask us about coverage options when we confirm your booking.

Can I add another driver?

Yes. Each additional driver has to meet the same requirements and show their license at pick-up.

3Payment & Deposit

Do I pay when I submit a reservation?

No. Submitting the form is a request. We confirm your exact SUV and dates first, then take payment once you're happy with everything.

Is there a security deposit?

Yes. A refundable security hold is placed on your credit card at pick-up. The amount depends on the vehicle, and we'll tell you exactly how much when we confirm. The hold is released after the SUV is returned and inspected.

Is mileage included?

Every rental includes a daily mileage allowance, and extra miles are billed at a per-mile rate. Planning a road trip? Tell us, and we'll quote a package with more miles.

What is your cancellation policy?

You can cancel for free up to 48 hours before pick-up. Later cancellations may be charged one rental day.

4Pick-up, Delivery & Return

Where can I pick up my SUV?

At our Brooklyn location: 3779-3861 Nostrand Ave, Brooklyn, NY 11235. Or we can bring it to you.

Do you deliver to airports, hotels or homes?

Yes. We offer delivery and collection at airports, hotels, homes and offices in our service areas. Enter the address as your pick-up location when you reserve.

What fuel level should I return the SUV with?

Please return it with the same fuel level it had at pick-up. If it comes back lower, we'll refuel it and charge for the fuel.

Can I extend my rental?

Usually, yes. Call us before your return time and we'll check whether your SUV is free for the extra days.

5Business & Government

Do you offer corporate or government accounts?

Yes. Business and government clients get dedicated account support, consolidated billing and priority access to the fleet. Choose "Business" or "Government" as the rental type on the reservation form, or call us to set up an account.

Can you handle multiple vehicles for an event or delegation?

Absolutely. We regularly coordinate several matching SUVs, same model and same color, for events, film shoots and official visits.

No questions match your search. Try another word, or call us at (877) 773-6878.

Still have a question?

Our team is happy to help you pick your exact SUV.

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